We have partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit card, or credit card to pay their bill. Nexbillpay is a trusted third-party automated payment service that allows you to pay your bill online.
- What is the service fee?
Nexbillpay charges a small service fee to cover payment handling and all processing charges. A service fee will be calculated and disclosed prior to finishing your payment.
- Does Autauga County Water Authority keep any part of the service fee?
Autauga County Water Authority does not keep any part of the Nexbillpay service fee. Nexbillpay is a separate entity providing a service for all the customers of Autauga County Water Authority.
Autauga County Water Authority does not accept partial payments. Please allow up to 24-48 business hours for payments to be posted to the customer account.
Payments made online or by the automated phone payment system after 4:30 pm will be posted to the customer’s account on the next business day.
If payment is made AFTER 4:30 pm on the due date, your account is subject to a LATE fee and/or disconnection penalties.
IMPORTANT: Autauga County Water Authority is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnect fee. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment.
BY CLICKING I ACCEPT, YOU ALSO AGREE THAT YOU HAVE READ AND ACCEPT THE NEXBILLPAY TERMS & CONDITIONS